Veritas ArmsReturns & Refunds
Our return process for firearms, ammunition, and accessories.
Last updated: July 2026
Inspect before you accept. Once a firearm transfer is completed at your dealer, the sale is final and the firearm cannot be returned to us — federal law requires it to be treated as a used firearm. Always inspect the firearm at the dealer before completing the transfer.
Firearms — Before Transfer
If a firearm arrives at your dealer damaged, defective, or not as ordered, do not complete the transfer. Contact us within 48 hours and we will arrange a return, repair, or replacement at no cost to you.
Firearms — After Transfer
Once you complete Form 4473 and take transfer, we cannot accept a return. Warranty issues are handled as a repair or replacement of the defective firearm or part — contact us and we will make it right.
Ammunition
For safety and legal reasons, ammunition is non-returnable once it has shipped, except in the case of a verified shipping error or a manufacturing defect.
Accessories and Apparel
Unused, unopened accessories and apparel may be returned within 30 days of delivery for a refund or exchange. Items must be in original condition and packaging. Return shipping is the customer's responsibility unless the return is due to our error.
How to Start a Return
Email info@vrtsusa.com with your order number and the reason for the return. We will issue instructions and, where applicable, a return authorization. Approved refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the item.
Questions about this policy? Contact us at info@vrtsusa.com. This policy is provided for general information and does not constitute legal advice.